HOTEL MANAGERS AWARDS 2024

NOMINATION CRITERIA

1. Hotel of the Year in Nigeria
CRITERIA - SELECTION AND VOTING

The award for the hotel of the Year in Nigeria must be a luxury hotel that offers truly excellent in quality of service, friendliness and
attentiveness of staff. That hotel is topnotch in cleanliness and maintenance and high level of quality and comfort in rooms including beds, bathrooms with in-room amenities, public areas, and facilities, quality and availability of amenities such as pools, fitness centers, restaurants, and bars. It should be strategically located and accessible with proximity to attractions and ease of transportation. Such a hotel must have high quality and variety offers varieties of food and beverages, including breakfast options and room service and it must be a hotel that has won several awards, recognition and certifications from reputable organizations in the industry. The hotel of the year award would go to that hotel that is has recognizable commitment to sustainability, eco-friendliness, and social responsibility. It must have an adoption of technology, innovative amenities, and modern facilities. The hotel of the year must give an overall excellent experience and satisfaction of guests with ability to exceed expectations.

2. Best Luxury Boutique Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Boutique Hotel in Nigeria: This award recognizes excellence in exclusive hospitality, celebrating establishments that redefine luxury through personalized experiences, attention to detail, and impeccable service. This prestigious accolade honours a boutique hotel in Nigeria that epitomizes sophistication, elegance, and unparalleled comfort, setting the standard for discerning travelers seeking a bespoke experience. From opulent accommodations and world-class amenities to exceptional culinary offerings and curated experiences that reflect the essence of Nigerian culture, the recipient of this award represents the pinnacle of indulgence and refinement in the hospitality Industry in Nigeria.
3. Best Luxury Business Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Business Hotel in Nigeria: This award recognizes the epitome of excellence in catering to the needs of discerning business travelers, honouring an establishment that seamlessly blends sophistication, functionality, and impeccable service. This prestigious accolade celebrates a hotel that sets the standard for corporate hospitality in Nigeria, offering state-of-theart facilities, seamless connectivity, and personalized services tailored to the demands of the modern business world. From elegant boardrooms and cutting-edge technology to executive lounges and premium amenities, the recipient of this award embodies the perfect synergy of business efficiency and luxury comfort, providing an unparalleled environment for productivity, networking, and relaxation amidst the bustling commercial hospitality of Nigeria.
4. Most Popular Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Most Popular Hotel in Nigeria: This is a search for the most famous hotel in Nigeria. The hotel should have a history and an architectural masterpiece, best known for Nominations and Voting their prominence with some unique facilities like a helipad, luxury Spa etc. In addition, this award celebrates the establishment that has captured the hearts and imaginations of travelers across the nation, embodying excellence in hospitality and garnering widespread acclaim and admiration. This prestigious accolade recognizes a hotel that has become synonymous with exceptional guest experiences, setting the benchmark for quality service, comfort, and memorable stays. Renowned for its welcoming ambiance, top-notch amenities, and unwavering commitment to guest satisfaction, the recipient of this award stands as a beloved icon in the hospitality industry, a preferred destination for both local and international travelers seeking unforgettable moments and unparalleled hospitality in Nigeria.
5. Best Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Resort in Nigeria: This award celebrates the pinnacle of leisure and luxury, honouring an establishment that offers an unparalleled retreat experience amidst the natural beauty and cultural richness of the nation. This prestigious accolade recognizes a resort that seamlessly combines worldclass amenities, breathtaking surroundings, and exceptional service to create an oasis of relaxation and rejuvenation. From pristine beaches and lush tropical gardens to exquisite dining options and an array of recreational activities, the recipient of this award embodies the essence of indulgence and escape, providing guests with unforgettable moments of serenity and adventure of Nigerian Hospitality.
6. Best Outdoor Experience Center in Nigeria
CRITERIA - NOMINATION AND VOTING
The Best Outdoor Experience Center in Nigeria award celebrates excellence in providing immersive and adventurous experiences amidst the natural splendour of the country. This prestigious accolade recognizes a center that stands out for its diverse array of outdoor activities, from exhilarating adventure sports to tranquil nature escapes, catering to adventurers, Nominations and Voting nature enthusiasts, and families alike. Renowned for its commitment to environmental stewardship, safety standards, and exceptional guest satisfaction, the recipient of this award offers an unparalleled opportunity to explore Nigeria’s diverse landscapes, foster a deeper connection with nature, and create lasting memories of thrilling outdoor adventures in the heart of the country. This is the search for the best hospitality outdoors, open air or with covering hospitality hotspots where varieties of foods, drinks both local and continental are served in a free environment of relaxation with music or live band performances with an MC, DJ or both. The center can have some lodgings, Spa, swimming pool etc.
7. Best Indigenous Hotel Chain in Nigeria
CRITERIA - NOMINATION AND VOTING
This is a unique award for chain hotels owned in Nigeria. The award celebrates the outstanding contributions of a homegrown hospitality brand that exemplifies excellence, cultural authenticity, and a deeprooted commitment to showcasing Nigeria’s rich heritage. This prestigious accolade honours a hotel chain that has seamlessly blended traditional hospitality with modern amenities, offering guests a truly immersive and authentic Nigerian experience. Renowned for its warm hospitality, locallyinspired architecture and decor, and dedication to promoting local cuisine and culture, the recipient of this award stands as a beacon of pride in the hospitality industry, setting the standard for indigenous hospitality chains and showcasing the best of Nigerian hospitality to the world.
8. Best International Hotel Chain in Nigeria
CRITERIA - NOMINATION AND VOTING
This award seeks to celebrate an international chain hotel operating in Nigeria and have been exceptionally outstanding in the hospitality industry for the quality and consistency of their service. This chain must be one which their hotels provide a luxurious, comfortable and relaxing experience to each customer. They must offer unique hotel amenities like a swimming pool, fitness center, business center and other facilities that are tailored to meet the needs of the customer. The hotel group renown for their great customer service, where employees go out of their way to provide help and assistance with whatever a customer needs. A Chain hotel that understands the importance of quality, consistency and customer service, and they have been able to consistently deliver an exceptional experiences to guests in Nigeria.
9. Top 10 Hotel General Managers in Nigeria
CRITERIA - NOMINATION ONLY, JUDGES WILL SET CRITERIA
Top 10 Hotel Managers in Nigeria: This award and recognition celebrate the exemplary leadership, innovation, and dedication of individuals who have played pivotal roles in shaping the hospitality industry in Nigeria. These esteemed professionals are recognized for their unwavering commitment to excellence in guest service, staff development, and operational efficiency. Through their visionary leadership, strategic planning, and hands-on approach, they have fostered environments of excellence where every guest experience is memorable and every team member is empowered to thrive. Their ability to adapt to challenges, anticipate industry trends, and maintain the highest standards of hospitality has earned them widespread respect and admiration within the Nigerian hospitality community
10. Best Holiday Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
In addition to having the characteristics of the Best Resort in Nigeria, it should have scenery that is breathtaking, set in the natural environments and the resort should ecofriendly, serene and a center of relaxation. It should stand out with state-of-the-art facilities with tons of activities that relieves from the hustle and bustle of daily life and be a destination with stunning views guaranteed to get one gasping in awe.
11. Best Customer Friendly Hotel in Nigeria
Sponsor: Bad Service Police (BSP)
CRITERIA - Nominations only ● Winner will be selected based on BSP criteria
Best Customer Friendly Hotel in Nigeria: This award is intended for the hotel in Nigeria that has a proven record of treating their guests exceptionally well, has a greater number in percentages of positive reviews by their guests and resolved conflicts well in the best positive ways.
12. Longest Serving Sustaining Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
: This award is for that hotel, in spite of its age, has continued to maintain excellent Standards, delivering exceptional services while sustaining its infrastructure. This is a unique award aiming to inspire aging hotels in Nigeria not to lose their appeal and class as they age.
13. Best Employee Friendly Hotel in Nigeria
CRITERIA - NOMINATION ONLY, JUDGES WILL SET CRITERIA
This award targets to recognize that hotel that has exceptional packages that cater for staff welfare, has a clear staff improvement plans, good health plans, exciting retirement plans for staff. Overall, the hotel carries its staff at their heart.
14. Best New Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
This is a recognition awarded to the most outstanding new hospitality outfit/hotel in Nigeria both in infrastructure, concept, customer service, ambience, service delivery and more
15. Best Digital Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
The Best Digital Hotel in Nigeria is for that luxurious hotel that offers an array of interactive technologies, from check-in and in-room experience to the end of the guest’s stay. It’s that hotel that allows guests to keep up-to-date with daily news or even watch their favorite television series while brushing their teeth or getting ready to go out. Such a hotel offers elegantly-designed bathroom of the property with digital displays for the guests to enjoy, additional digital shower. Such hotel should have advanced presencesensing room sensors, the property is able to maximize energy efficiency by perceiving the amount of activity within the rooms and automatically adjusting energy levels based on the presence or absence of the guest. Such a hotel rooms enable guests to digitally control the temperature, water pressure, lighting and even sounds for an optimal washing experience. Such digitalization offers a unique and unparalleled experience for its guests. The Best Digital Hotel I’m Nigeria should have some or all of this, considering the growing levels of advancement in digitalization in Nigeria.
16. Best Hospitality (Catering) School in Nigeria
CRITERIA - NOMINATION AND VOTING
The institution that would receive this prestigious award is an hospitality School that has impressively perceived national brands 16 influence. This award considers the reputation of the school and how well-known it is in the industry. It is a school that is has good recruiters response, looking into how well the school is viewed by recruiters and potential employers. The school must have positive employers Feedback. Such a school should have well rated job placement, considering the percentage of graduates who find employment in the field. The school that wins this award would have the judges looking into the school’s admission requirements and the competitiveness of the program. The school should also have areas of specialization offered such as hotel management or restaurant management. The school’s academic reputation and the quality of its programs must be impressive and convincing
17. Best Holiday Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Holiday Resort in Nigeria: in addition to having the characteristics of the Best Resort in Nigeria, it should have scenery that is breathtaking, set in the natural environments and the resort should ecofriendly, serene and a center of relaxation. It should stand out with state-ofthe-art facilities with tons of activities that relieves from the hustle and bustle of daily life and be a destination with stunning views guaranteed to get one gasping in awe.
18. Best Luxury Lifestyle Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Lifestyle Hotel In Nigeria: This luxury boutique hotel should have, in addition to the offerings of the Best Luxury Boutique Hotel in Nigeria, offer intimate atmosphere as it prioritizes personalized service and creates a cozy, intimate environment to guests seeking authentic luxury experience with local connection for food and other items locally with impeccable service, modern decor, and unparalleled amenities define luxury boutique hotels. They have a distinct character, intentional design and decor and personalized service.
19. Best City Business Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
The award for the Best City Business Hotel will go to that hotel that enjoys being located within impressive proximity to the city center. The hotel offers topnotch, great value to travelers and guests with breakfast infused into the price and it enjoys very good traveler reviews with very good amenities. This hotel must be one of the highly rated in the State/City. It must meet guests needs and provides comfortable and convenient stay with a good environmental ambience with its facility ranked well on several booking platforms. This hotel enjoys good booking popularity and location, as well as personal user preferences among equal hotels in Nigeria.
20. Resort of the Year in Nigeria
CRITERIA - NOMINATION AND VOTING
The award for the resort of the Year in Nigeria is reserved for such a resort must offer quality pool and excellent beach condition with cleanliness around amenities of the beach and pool areas. The Resort of the Year should offer accommodation with good dining and nightlife with quality and variety of restaurants, bars, and entertainment options. It must provide activities and experiences in quality of activities, such as water sports, spa treatments, and excursions. Such resort must have excellent services with a team of staff that exude friendliness, attentiveness, and efficiency. In addition and very basics of the resort having a location or beach with scenic beauty, tranquility, and accessibility to the resort’s location, this resort must be one that has received industry awards, certifications, and recognition from reputable organizations and it must have a clear policy and practices in the resort that demonstrates commitment to sustainability, eco-friendliness, and social responsibility. In addition to availability and quality of family-friendly amenities and activities, it should have special amenities for romance and services for couples and honeymooners. Such resort should have quality and a range of spa treatments and wellness programs with quality and availability of golf courses, tennis courts, and other sports facilities. Having quality and availability of venues and services for weddings and events.