HOTEL MANAGERS AWARDS 2024
NOMINATION CRITERIA
1. Hotel of the Year in Nigeria
CRITERIA - SELECTION AND VOTING
The award for the hotel of the Year in Nigeria must be a luxury hotel that offers truly excellent in quality of service, friendliness and
attentiveness of staff. That hotel is topnotch in cleanliness and maintenance and high level of quality and comfort in rooms including beds, bathrooms with in-room amenities, public areas, and facilities, quality and availability of amenities such as pools, fitness centers, restaurants, and bars. It should be strategically located and accessible with proximity to attractions and ease of transportation. Such a hotel must have high quality and variety offers varieties of food and beverages, including breakfast options and room service and it must be a hotel that has won several awards, recognition and certifications from reputable organizations in the industry. The hotel of the year award would go to that hotel that is has recognizable commitment to sustainability, eco-friendliness, and social responsibility. It must have an adoption of technology, innovative amenities, and modern facilities. The hotel of the year must give an overall excellent experience and satisfaction of guests with ability to exceed expectations.
2. Best Luxury Boutique Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Boutique Hotel in Nigeria: This
award recognizes excellence in exclusive
hospitality, celebrating establishments that
redefine luxury through personalized
experiences, attention to detail, and
impeccable service. This prestigious
accolade honours a boutique hotel in
Nigeria that epitomizes sophistication,
elegance, and unparalleled comfort, setting
the standard for discerning travelers seeking
a bespoke experience. From opulent
accommodations and world-class amenities
to exceptional culinary offerings and curated
experiences that reflect the essence of
Nigerian culture, the recipient of this award
represents the pinnacle of indulgence and
refinement in the hospitality Industry in
Nigeria.
3. Best Luxury Business Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Business Hotel in Nigeria: This
award recognizes the epitome of excellence
in catering to the needs of discerning
business travelers, honouring an
establishment that seamlessly blends
sophistication, functionality, and impeccable
service. This prestigious accolade celebrates
a hotel that sets the standard for corporate
hospitality in Nigeria, offering state-of-theart
facilities, seamless connectivity, and
personalized services tailored to the
demands of the modern business world.
From elegant boardrooms and cutting-edge
technology to executive lounges and
premium amenities, the recipient of this
award embodies the perfect synergy of
business efficiency and luxury comfort,
providing an unparalleled environment for
productivity, networking, and relaxation
amidst the bustling commercial hospitality
of Nigeria.
4. Most Popular Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Most Popular Hotel in Nigeria: This is a
search for the most famous hotel in Nigeria.
The hotel should have a history and an
architectural masterpiece, best known for
Nominations and Voting
their prominence with some unique
facilities like a helipad, luxury Spa etc. In
addition, this award celebrates the
establishment that has captured the hearts
and imaginations of travelers across the
nation, embodying excellence in hospitality
and garnering widespread acclaim and
admiration. This prestigious accolade
recognizes a hotel that has become
synonymous with exceptional guest
experiences, setting the benchmark for
quality service, comfort, and memorable
stays. Renowned for its welcoming
ambiance, top-notch amenities, and
unwavering commitment to guest
satisfaction, the recipient of this award
stands as a beloved icon in the hospitality
industry, a preferred destination for both
local and international travelers seeking
unforgettable moments and unparalleled
hospitality in Nigeria.
5. Best Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Resort in Nigeria: This award celebrates
the pinnacle of leisure and luxury,
honouring an establishment that offers an
unparalleled retreat experience amidst the
natural beauty and cultural richness of the
nation. This prestigious accolade recognizes
a resort that seamlessly combines
worldclass amenities, breathtaking
surroundings, and exceptional service to
create an oasis of relaxation and
rejuvenation. From pristine beaches and
lush tropical gardens to exquisite dining
options and an array of
recreational activities, the recipient of this
award embodies the essence of indulgence
and escape, providing guests with
unforgettable moments of serenity and
adventure of Nigerian Hospitality.
6. Best Outdoor Experience Center in Nigeria
CRITERIA - NOMINATION AND VOTING
The Best Outdoor Experience Center in
Nigeria award celebrates excellence in
providing immersive and adventurous
experiences amidst the natural splendour of
the country. This prestigious accolade
recognizes a center that stands out for its
diverse array of outdoor activities, from
exhilarating adventure sports to tranquil
nature escapes, catering to adventurers,
Nominations and Voting
nature enthusiasts, and families alike.
Renowned for its commitment to
environmental stewardship, safety
standards, and exceptional guest
satisfaction, the recipient of this award
offers an unparalleled opportunity to
explore Nigeria’s diverse landscapes, foster
a deeper connection with nature, and create
lasting memories of thrilling outdoor
adventures in the heart of the country. This
is the search for the best hospitality
outdoors, open air or with covering
hospitality hotspots where varieties of
foods, drinks both local and continental are
served in a free environment of relaxation
with music or live band performances with
an MC, DJ or both. The center can have
some lodgings, Spa, swimming pool etc.
7. Best Indigenous Hotel Chain in Nigeria
CRITERIA - NOMINATION AND VOTING
This
is a unique award for chain hotels owned in
Nigeria. The award celebrates the
outstanding contributions of a homegrown
hospitality brand that exemplifies
excellence, cultural authenticity, and a deeprooted commitment to showcasing Nigeria’s
rich heritage. This prestigious accolade
honours a hotel chain that has seamlessly
blended traditional hospitality with modern
amenities, offering guests a truly immersive
and authentic Nigerian experience.
Renowned for its warm hospitality, locallyinspired architecture and decor, and
dedication to promoting local cuisine and
culture, the recipient of this award stands as
a beacon of pride in the hospitality industry,
setting the standard for indigenous
hospitality chains and showcasing the best
of Nigerian hospitality to the world.
8. Best International Hotel Chain in Nigeria
CRITERIA - NOMINATION AND VOTING
This award seeks to celebrate an
international chain hotel operating in
Nigeria and have been exceptionally
outstanding in the hospitality industry for
the quality and consistency of their service.
This chain must be one which their hotels
provide a luxurious, comfortable and
relaxing experience to each customer. They
must offer unique hotel amenities like a
swimming pool, fitness center, business
center and other facilities that are tailored
to meet the needs of the customer. The
hotel group renown for their great customer
service, where employees go out of their
way to provide help and assistance with
whatever a customer needs. A Chain hotel
that understands the importance of quality,
consistency and customer service, and they
have been able to consistently deliver an
exceptional experiences to guests in Nigeria.
9. Top 10 Hotel General Managers in Nigeria
CRITERIA - NOMINATION ONLY, JUDGES WILL SET CRITERIA
Top 10 Hotel Managers in Nigeria: This
award and recognition celebrate the
exemplary leadership, innovation, and
dedication of individuals who have played
pivotal roles in shaping the hospitality
industry in Nigeria. These esteemed
professionals are recognized for their
unwavering commitment to excellence in
guest service, staff development, and
operational efficiency. Through their
visionary leadership, strategic planning, and
hands-on approach, they have fostered
environments of excellence where every
guest experience is memorable and every
team member is empowered to thrive. Their
ability to adapt to challenges, anticipate
industry trends, and maintain the highest
standards of hospitality has earned them
widespread respect and admiration within
the Nigerian hospitality community
10. Best Holiday Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
In addition to
having the characteristics of the Best Resort
in Nigeria, it should have scenery that is
breathtaking, set in the natural
environments and the resort should ecofriendly, serene and a center of relaxation. It
should stand out with state-of-the-art
facilities with tons of activities that relieves
from the hustle and bustle of daily life and
be a destination with stunning views
guaranteed to get one gasping in awe.
11. Best Customer Friendly Hotel in Nigeria
Sponsor: Bad Service Police (BSP)
CRITERIA - Nominations only ● Winner will be selected based on BSP criteria
Best Customer Friendly Hotel in Nigeria: This
award is intended for the hotel in Nigeria
that has a proven record of treating their
guests exceptionally well, has a greater
number in percentages of positive reviews
by their guests and resolved conflicts well in
the best positive ways.
12. Longest Serving Sustaining Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
: This
award is for that hotel, in spite of its age,
has continued to maintain excellent
Standards, delivering exceptional services
while sustaining its infrastructure. This is a
unique award aiming to inspire aging hotels
in Nigeria not to lose their appeal and class
as they age.
13. Best Employee Friendly Hotel in Nigeria
CRITERIA - NOMINATION ONLY, JUDGES WILL SET CRITERIA
This award targets to recognize that hotel
that has exceptional packages that cater for
staff welfare, has a clear staff improvement
plans, good health plans, exciting retirement
plans for staff. Overall, the hotel carries its
staff at their heart.
14. Best New Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
This is
a recognition awarded to the most
outstanding new hospitality outfit/hotel in
Nigeria both in infrastructure, concept,
customer service, ambience, service delivery
and more
15. Best Digital Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
The Best Digital Hotel in Nigeria is for that
luxurious hotel that offers an array of
interactive technologies, from check-in and
in-room experience to the end of the guest’s
stay. It’s that hotel that allows guests to keep
up-to-date with daily news or even watch
their favorite television series while brushing
their teeth or getting ready to go out. Such a
hotel offers elegantly-designed bathroom of
the property with digital displays for the
guests to enjoy, additional digital shower.
Such hotel should have advanced presencesensing room sensors, the property is able to
maximize energy efficiency by perceiving the
amount of activity within the rooms and
automatically adjusting energy levels based
on the presence or absence of the guest.
Such a hotel rooms enable guests to digitally
control the temperature, water pressure,
lighting and even sounds for an optimal
washing experience. Such digitalization offers
a unique and unparalleled experience for its
guests. The Best Digital Hotel I’m Nigeria
should have some or all of this, considering
the growing levels of advancement in
digitalization in Nigeria.
16. Best Hospitality (Catering) School in Nigeria
CRITERIA - NOMINATION AND VOTING
The
institution that would receive this prestigious
award is an hospitality School that has
impressively perceived national brands
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influence. This award considers the
reputation of the school and how well-known
it is in the industry. It is a school that is has
good recruiters response, looking into how
well the school is viewed by recruiters and
potential employers. The school must have
positive employers Feedback. Such a school
should have well rated job placement,
considering the percentage of graduates who
find employment in the field. The school that
wins this award would have the judges
looking into the school’s admission
requirements and the competitiveness of the
program. The school should also have areas
of specialization offered such as hotel
management or restaurant management. The
school’s academic reputation and the quality
of its programs must be impressive and
convincing
17. Best Holiday Resort in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Holiday Resort in Nigeria: in addition to
having the characteristics of the Best Resort
in Nigeria, it should have scenery that is
breathtaking, set in the natural
environments and the resort should
ecofriendly, serene and a center of
relaxation. It should stand out with state-ofthe-art facilities with tons of activities that
relieves from the hustle and bustle of daily
life and be a destination with stunning views
guaranteed to get one gasping in awe.
18. Best Luxury Lifestyle Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
Best Luxury Lifestyle Hotel In Nigeria: This
luxury boutique hotel should have, in
addition to the offerings of the Best Luxury
Boutique Hotel in Nigeria, offer intimate
atmosphere as it prioritizes personalized
service and creates a cozy, intimate
environment to guests seeking authentic
luxury experience with local connection for
food and other items locally with
impeccable service, modern decor, and
unparalleled amenities define luxury
boutique hotels. They have a distinct
character, intentional design and decor and
personalized service.
19. Best City Business Hotel in Nigeria
CRITERIA - NOMINATION AND VOTING
The
award for the Best City Business Hotel will go
to that hotel that enjoys being located within
impressive proximity to the city center. The
hotel offers topnotch, great value to travelers
and guests with breakfast infused into the
price and it enjoys very good traveler reviews
with very good amenities. This hotel must be
one of the highly rated in the State/City. It
must meet guests needs and provides
comfortable and convenient stay with a good
environmental ambience with its facility
ranked well on several booking platforms.
This hotel enjoys good booking popularity
and location, as well as personal user
preferences among equal hotels in Nigeria.
20. Resort of the Year in Nigeria
CRITERIA - NOMINATION AND VOTING
The award for
the resort of the Year in Nigeria is reserved
for such a resort must offer quality pool and
excellent beach condition with cleanliness
around amenities of the beach and pool
areas. The Resort of the Year should offer
accommodation with good dining and
nightlife with quality and variety of
restaurants, bars, and entertainment options.
It must provide activities and experiences in
quality of activities, such as water sports, spa
treatments, and excursions. Such resort must
have excellent services with a team of staff
that exude friendliness, attentiveness, and
efficiency. In addition and very basics of the
resort having a location or beach with scenic
beauty, tranquility, and accessibility to the
resort’s location, this resort must be one that
has received industry awards, certifications,
and recognition from reputable organizations
and it must have a clear policy and practices
in the resort that demonstrates commitment
to sustainability, eco-friendliness, and social
responsibility. In addition to availability and
quality of family-friendly amenities and
activities, it should have special amenities for
romance and services for couples and
honeymooners. Such resort should have
quality and a range of spa treatments and
wellness programs with quality and
availability of golf courses, tennis courts, and
other sports facilities. Having quality and
availability of venues and services for
weddings and events.